In a failure of epic proportions, Solavei support is now informing users that their devices “will not usually send MMS when WiFi is on…” Wow! This is the craziest thing I have heard from them this week. Seriously, you can’t send a picture message when on Wi-Fi? That’s just absurd! What this one comes down to was that the user probably powered the phone off and on as usual, which for an Android device will work well. For a Nokia Windows Phone, you should do a ‘soft reset’ of the device. This is accomplished by either removing the batter from the device for 10 seconds or pressing the volume down and power buttons for 10-15 seconds. The device will power off and vibrate before rebooting.
The thread takes an even more exciting turn when the tech suggests that the phone may need to be unlocked to change the APN settings. Here’s some news for you – APN’s are changeable as long as the settings or Apps allow them to. As far as them magically changing back, sure that’s possible, but more than anything, it was probably just operator error switching them over.
Now with all of that said, here’s one big problem that people coming from Verizon Wireless and AT&T won’t know about – at least most of them won’t… AT&T and VZW allow compressed picture messaging with a size of 1,200 kb… T-Mobile only allows 1MB file limits to be sent or received. That means that a normal image sent via messaging from the big two will come across with that “Media Content Not Received” error. That’s not a problem with the network, it’s a problem with the file size.
This is one of those issues like the Short Code SMS issues that aren’t supported by T-Mobile MVNO’s. It’s not a Solavei thing, it’s a T-Mobile thing. Even with your APN’s set properly, your compression set correctly and the stars aligned with Venus in its third moon, MMS’s aren’t perfect. The thing to start troubleshooting the issue though is if you have a data connection for your device. If you do, make sure to go in and check the “image size” in your messaging program. If it is over 1,024 kb, that message isn’t going anywhere. To test this, you can save a lower resolution photo (turn down your camera to VGA or SVGA if you can or save one off the internet in your phone’s browser) and try and send that. If that goes through, your camera images are too large and you need to check your phone’s settings on how to reduce the maximum size.
Remember, services like Red Pocket Mobile that work on the AT&T network do not require limited messaging sizes so feel free to check them out at www.4gfastdata.com.
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